bookings

All prices shown are in pounds sterling and includes electricity, bed linen, towels, use of the telephone [for all landline national and local calls - mobiles and premium rate numbers are chargable], use of the wireless internet. The apartments are non-smoking and unfortunately we cannot accept pets. Change-over day is Friday and whilst prices shown are for a weekly let, shorter stays are available. For details of deposits, keys etc please see below.

Short breaks

Short break holidays can normally be arranged outside of the main holiday periods at the following percentages of the weekly rate ; 3 nights 70% [Friday to Monday] 4 nights 80% [Monday to Friday] If you wish for a short holiday break that does not conform to these set days, please do ring as we can be flexible in most cases.

Deposits

We require a non-refundable deposit upon booking of 25% of the total rent. The balance is due 6 weeks [42 days] prior to the commencement of the holiday. If the booking is made within 6 weeks of your arrival then the full rent is payable upon booking. Payment can be made by cheque which must be made payable to Mrs T.Rist and sent to 11, Orchard Lane, Great Glen, Leics. LE8 9GJ. We also accept paypal online [although this does attract a small surcharge] or by debit card/maestro over the telphone. We also require a security deposit of £150 to be paid upon booking.

Cancellation

In the event of cancellation more than 6 weeks prior to the holiday start date there will be no refund of the deposit made, but the balance will not be payable. In the event of cancellation within 6 weeks there will be no refund of the deposit, and no refund of the balance unless the apartment can be re-let. The security deposit will be re-paid.

Occupation/keys/car parking permits

The keys for your chosen apartment will be sent to you by recorded delivery prior to your holiday.We include a return pre-paid envelope for you to send them back to us. Please do this within a week of your return. We will also send you a car parking permit which details exactly where in the car park you will need to park. A gate code will also be supplied for the gated car park at water's edge.

Friday is change-over day and the apartment is available from 3pm on the day of arrival and must be vacated by 10am on the day of departure. The apartment will have been thoroughly cleaned prior to your arrival and you are expected to keep the apartment plus all the fixtures and fittings clean during your stay, and when you depart to leave it in as clean and tidy condition as you found it on your arrival. We reserve the right to charge for any breakages/ damage or use of the telephone/internet for calling mobiles or premium rate numbers. The security deposit will be repaid within two weeks of departure as long as there is no damage etc. to be found and the apartment keys have been received back.

Additional cleaning

If you are staying for more than a week and require an additional cleaning /fresh linen and towels, we can arrange this for you. We will require access to the apartment for approx. 3 hours to undertake this.

Access to the apartment

We reserve the right to enter the apartment during your holiday for the purpose of inspecting its condition and carrying out all necessary repairs, decoration or cleaning. We will, however, endeavor to give you notice of this.

Contact telephone numbers

Whilst you are at ocean's edge , if there is any damage or anything that is giving cause for concern please contact MR IAN KAY on 01726 824506 or 07867 791726. Whilst at water's edge, please contact Karen on 01326 219153.
If its more a case of not knowing how something works, please do have a look in the file marked "How it works" first!

Termination of your holiday

We reserve the right to terminate your holiday in the event of any member of your party behaving in such a way as to cause a nuisance to other residents within either of the apartment blocks. Please note that this includes excessive noise after 11pm and before 9am. If we terminate the holiday no refund will be made nor will we be liable for any extra costs you may incur.

Toilets/sinks/washing/bins/external front door/communal areas

The toilets and the sinks in within ocean's edge are connected to a private sewage pump and if you put any of the following items down the toilets or the waste disposal in the sinks, you will cause the pump to fail;
Sanitary towels, incontinence pads, nappies, tampons, waste food.
If the pump fails then the sewage will back up and we will have to charge for the costs of repair and un-blocking.
Please also note that hanging washing or any other articles from the windows, the balcony or on the patio is not allowed.
Please note that all refuse must be placed in the bin liners provided, tied and placed in one of the wheelie bins in the bin store. Please do not leave the bin liners anywhere else otherwise they are attacked by seagulls, cats etc.
Please ensure that the external front door is not left on the catch except whilst loading /unloading.
Please do not leave/store anything in the communal areas and please carry any muddy/sandy footwear to the apartment.

Left something behind…..?

Anything left behind can be forwarded upon receipt of a min. handling fee of £10 plus the postage. Anything unclaimed will be disposed of after 28 days.

Liability

We shall not be responsible for any accident or loss or damage which may be sustained by the tenant or any member of the party, or visitor, or to their property, however caused. Please do note that the gardens at ocean's edge and water's edge are purely ornamental and not suitable as a playground. This is out of consideration to the other residents and guests of the apartment blocks.

Accessibility statement

Ocean's edge , Mevagissey. The car park is level. There is a small step up into the apartment block.The apartment is accessed by two short flights of stairs down, each with 8 stairs and a handrail on both sides. The apartment is all on one level and is on the first floor from the front of the apartment block. Access to the balcony is through the double patio doors with one step down.

Water's edge , Falmouth.The car park is level.The apartment is accessed by two short flights of stairs down, the first with 11 stairs to a small landing and the second with 4.There is a handrail. There is also a lift measuring 80cm wide and 130cm deep.The apartment is all on one level and is on the ground floor from the front of the apartment block. Access to the patio is through the double patio doors with one step down.